Phone

(267) 838-9004

Email

info@arkerodefense.com

Address

Newtown PA

 

Site Terms & Conditions Policy

Effective Date: May 12th, 2024

Welcome to ARK ERO Defense! These Terms and Conditions (“Terms”) govern your use of our website located at
www.arkerodefense.com (the “Site”) and any related services, products, or content provided by ARK ERO Defense (“we,” “us,” “our”).

Please read these Terms carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the Terms, you may not access the Site or use any services.

1. General Conditions

 

1.1. Eligibility:

By using our Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this Site.

1.2. Modifications to the Terms:

We reserve the right to update, change, or replace any part of these Terms at any time. Any new features or tools added to the current store shall also be subject to the Terms. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

2. Use of the Site

 

2.1. Permitted Use:

You may use the Site and its content for lawful purposes only. You agree not to engage in any of the following prohibited activities:

  • Violating any laws or regulations.
  • Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
  • Submitting false or misleading information.
  • Uploading or transmitting viruses or any other type of malicious code.

2.2. Account Creation:

To access certain features of the Site, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

2.3. Product Information:

We strive to ensure that the information on the Site is accurate and up-to-date. However, we do not guarantee that the content is free from errors, omissions, or inaccuracies. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.

3. Orders and Payment

 

3.1. Order Acceptance:

All orders placed through the Site are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or any other issue with the order.

3.2. Payment:

Payment must be made at the time of purchase using a valid payment method. By providing your payment information, you authorize us to charge the total amount due to the selected payment method. We are not responsible for any unauthorized or fraudulent charges made to your payment method.

3.3. Pricing:

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of any product.

4. Intellectual Property

 

4.1. Ownership:

All content, trademarks, logos, and other intellectual property displayed on the Site are the property of ARK ERO Defense or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes. No other rights or licenses are granted.

4.2. Restrictions:

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of the content on the Site without our prior written consent.

5. Disclaimer of Warranties and Limitation of Liability

 

5.1. Warranties:

The Site and all products and services provided through the Site are offered “as is” and “as available” without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

5.2. Limitation of Liability:

In no event shall ARK ERO Defense, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Site or any products purchased through the Site.

6. Indemnification

You agree to indemnify, defend, and hold harmless ARK ERO Defense and its affiliates, employees, and agents from any claim, demand, or damage, including reasonable attorneys’ fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

7. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Your State/Country].

8. Termination

We may terminate or suspend your account and access to the Site at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Site, us, or third parties, or for any other reason.

9. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: info@arkerodefense.com
  • Phone: (267) 838-9004
  • Mailing Address: 307 Pheasant Run, Newtown PA, 18940

Return Policy

We want you to be happy with your purchase. In order to ensure a quick turn-around for your return, we ask that you obtain a Return Merchandise Authorization number (RMA) from us prior to returning the purchase.

ARK ERO Defense is happy to accept returns on items that are new and unused with the original manufacturer’s packaging, or items that are defective, within 30 days of purchase.

In cases where an item is defective or the wrong item is received, ARK ERO Defense is happy to pay for the return shipping. In cases where the customer decides they no longer want an item, the customer covers the return shipping.

Unfortunately, ARK ERO Defense is unable to accept returns or exchanges for the following:

  • Apparel items that have been worn, altered, or tags removed.
  • Underwear (boxers, briefs, etc.) and face coverings (face masks, neck gaiters, earplugs and shemaghs). This is due to health code violations.
  • All underwear sales are final. This includes all compression shorts/pants.
  • Ammunition. Due to safety considerations, all ammunition sales are final.
  • 80% Lower Receivers, Frames, and Kits.
  • Chemicals, i.e., liquids. Due to regulations and safety considerations, primers, most liquids, and other hazardous items are not returnable.

Footwear:

All shoes must be returned in the original box, which also cannot be used as the shipping box. You must place the shoes and the original box into another box to ship back to us. Any shoes shipped back with the original shoe box used as the shipping box will not be accepted.

Any firearm purchased from ARK ERO Defense can be returned to us, as long as it has not been picked up from the receiving FFL dealer. Once a firearm is transferred to you from the FFL dealer, we are no longer able to accept a return.

While the firearm is still in the possession of the FFL dealer, please inspect the firearm thoroughly to ensure that there are no visible defects. If you notice anything out of the ordinary, please contact us before picking up the firearm from your dealer. We can arrange to have it returned to us, and upon delivery and careful inspection of the firearm, we will provide you with your choice of either a replacement, if available, or a refund of the firearm.

To begin the return process, please contact us on our website or email return@arkerdefense.com. If you have any questions, please contact customer service at (267) 838-9004. Please see the “Contact Us” page for more information on hours and days of operation.